Refund Policy
At Trip India Trekking & Holidays, we strive to provide a smooth and enjoyable travel experience. We understand that travel plans may change, and this Refund & Cancellation Policy explains the terms applicable to cancellations and refunds.
1. Booking Cancellation
All cancellation requests must be submitted in writing via email or WhatsApp.
The cancellation request will be effective from the date it is received and acknowledged by our team.
2. Cancellation Charges
Cancellation charges are applicable based on the number of days before the tour departure:
| Cancellation Period | Cancellation Charges |
|---|---|
| 30 days or more before departure | 25% of the total package cost |
| 15–29 days before departure | 50% of the total package cost |
| 7–14 days before departure | 75% of the total package cost |
| Less than 7 days or No Show | 100% of the total package cost |
Note: Some packages, flight tickets, train tickets, hotel bookings, or special promotional offers may have different cancellation terms. The applicable policy will be communicated at the time of booking.
3. Refund Process
Eligible refunds will be processed after deducting applicable cancellation charges, bank charges, taxes, and any non-refundable booking fees.
Refunds will be made using the original payment method whenever possible.
Refund processing generally takes 7–14 business days, depending on the payment gateway or banking institution.
4. Non-Refundable Services
The following are generally non-refundable unless otherwise stated:
Flight tickets
Train tickets
Visa fees
Travel insurance
Adventure activities
Entry tickets
Permit fees
Hotel bookings marked as non-refundable
5. No Refund Situations
No refund will be provided in the following cases:
Failure to join the tour on time
Voluntary early departure from the tour
Missed sightseeing or unused services
Cancellation due to incorrect or missing travel documents
No-show on the day of departure
6. Cancellation by Trip India Trekking & Holidays
If we cancel a tour due to operational reasons or insufficient bookings, travelers will be offered:
An alternative tour package, or
A refund of the amount paid for the affected land package.
Refunds will not include expenses incurred independently by the traveler, such as airfare, train tickets, visa fees, travel insurance, or personal arrangements, unless otherwise agreed.
7. Force Majeure
No refund or compensation shall be payable for cancellations, delays, or changes caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Floods or landslides
Severe weather conditions
Government restrictions
Pandemics
Political unrest
Strikes
Road closures
In such situations, we will make reasonable efforts to offer alternative arrangements where possible.
8. Contact Us
For any questions regarding cancellations or refunds, please contact:
Trip India Trekking & Holidays
Ahmedabad, Gujarat, India
Phone: +91 97251 31879
Email: jayraj.tripindia@gmail.com